ALABAMA ROAD TRIP 2019
Personal Interaction and Personal Relationship Matters…..
We’re in the Amazon craze.
The interaction between people is lessening and interaction with the
computer screen is becoming more prevalent.
It’s understandable. It’s
convenient. It’s trendy. It’s the new way of retail. Traveling through Alabama we got to meet some
interacting vendors. Relationship is
important. Knowing customers are
important. Customers are not a statistic
or a probability in this brick and mortar.
Customers are friends, customers have faces and customers interact with
the vendor. It’s easy to interact with
the vendors because vendors are kind and engaging. The gentleman (co owner) greets even though
it’s our first meeting with kindness. We
feel relevant. We wait for the buyer
(the other co owner) and while we wait we are served. We get offers for food and drinks. We accept sweet tea. We never felt out of place and we are
comfortable waiting. During the meeting
we discuss our businesses and building our relationship together. You build us up through our licensed
University of Alabama and Auburn University products (ALABAMA MERCHANDISE;
we will build you up with our support and service. Let’s stand together. Personal interaction is a gift to all
people. It is our hope buyers see the
value of personal interaction and the vendors see the value of personal
relationship with their customers. We
see success here is based on personal interaction and personal
relationships. Amazon and other internet
retailers provide great products to our customers but greater is the retailer
who not only offers the products but also the personal interaction. We all need human interaction. Build relationship and value our
customers. Lesson learned and lesson
appreciated. Let’s make brick and mortar
great again through not only the products like Sandol Brands (SANDOL®) but also through great
personal interaction and service.
Special thanks to Mr and Mrs Barry for inspiring us and
educating us on customer relationships.
This was a great tutorial and growth experience. Great service, great relationships and great
products; Roll Tide Roll and WDE to all Alabamians!